Trades

Pieces at regular price in Quebec and Ontario

All pieces purchased at regular price can be exchanged within fourteen (14) days of receipt*. These must be in their original condition , i.e. unworn and unwashed. If this is not the case, your exchange will be refused and you will have to pay the delivery costs to collect the package. Custom pieces are final sales. Only one exchange is accepted. It is not possible to make a return following an exchange or a second exchange.

Please follow the exchange procedure.

*Exceptions may apply for remote areas due to higher delivery costs.

Pieces at regular price to the rest of Canada, United States and internationally

All sales are final.

Pieces purchased with a promotional code of more than 10%, on discount, on liquidation or in pop-up stores in Quebec, Ontario and New Brunswick

All pieces purchased with a promotional code of more than 10%, on discount, on clearance or in a pop-up store are final sales .

Exchange procedure

1. Send an email to info@mimz.ca to check the eligibility of the exchange.

2. Wait for the Mimz team to return (24-48 working hours).

3. Return delivery at your expense.

You must return your order to this address:

Mimz
3062 rue Delisle
Saint-Augustin-de-Desmaures Qc G3A 2M4
Canada
Please include a note in the package mentioning your name, order number and what you want (for example: "I would like to exchange these small pants for a medium.")

4. Email confirmation of receipt of the package.

5. Production of new pieces (0 to 12 working days).

6. Delivery of new pieces (24-48 working hours).

7. Receipt of the package.

Returns

Pieces at regular price in Quebec, Ontario and New Brunswick

All pieces purchased at regular price can be returned within fourteen (14) days of receipt*. These must be in their original condition, i.e. unworn and unwashed. If this is not the case, your exchange will be refused and you will have to pay the delivery costs to collect the package. Custom pieces are final sales. Delivery charges are not refundable. If you had free delivery, a fee of $9.99 (+taxes) will be deducted from your refund for orders in Quebec and Ontario and $19.99 for those in New Brunswick.

Please follow the return procedure.

*Exceptions may apply for remote areas due to higher delivery costs.

Pieces at regular price to the rest of Canada, United States and internationally

All sales are final.

Pieces purchased with a promotional code of more than 10%, on discount, on clearance or in an éphé store in Quebec, Ontario and New Brunswick

All pieces purchased with a promotional code of more than 10%, on discount or on clearance are final sales .

Return procedure

1. Send an email to info@mimz.ca to check the eligibility of the exchange.

2. Wait for the Mimz team to return (24-48 working hours).

3. Return delivery at your expense.

You must return your order to this address:

Mimz
3062 rue Delisle
Saint-Augustin-de-Desmaures Qc G3A 2M4
Canada

Please include a note in the package stating your name, order number and what you require (for example: "I would like to return these pants.")

4. Reimbursement confirmation email.

*Refund times may vary depending on payment method. Usually, allow three (3) to five (5) business days.