FAQ2 – Mimz

We aim to dispatch your order within 2 to 3 working days. However, during busy periods (sales, promotions or special events such as the launch of a new collection), processing and shipping your order may take a little longer (up to 10 working days).

If you have any questions about your order or need assistance, please contact us at info@mimz.ca.

UNITED STATES

Standard international delivery to the United States takes four (4) to eight (8) business days. No tracking number is provided.

International standard

International delivery takes twenty (20) to sixty (60) business days by ship. There is no tracking number. We do NOT recommend this method due to delays, risks of theft and lack of information from the post office. Once the parcel is in the hands of the post office, Mimz is no longer responsible for it and no further assistance can be provided to you, since no tracking number is provided.

UNITED STATES

Express international shipping to the United States takes two (2) to three (3) business days. Tracking number included.

International

Express international delivery takes five (5) to seven (7) business days via airmail. A tracking number is included. We highly recommend this delivery option to ensure you receive your packages quickly.

Quebec and Ontario

You may exchange any merchandise at regular price within fourteen (14) days of receipt*.

We only accept exchanges if the product has not been worn or washed and is in its original condition with the label. If the product is damaged, you will have to pay the return shipping costs to get the item back.

Only one exchange is accepted. It is not possible to make a return following an exchange or a second exchange.

*Exceptions may apply for remote areas.

Please follow the exchange procedure.

Rest of Canada, USA and International

No, all sales are final.

Exchange conditions : Before making an exchange, please ensure that your item meets the following conditions:

The item must be returned in its original condition, with all tags attached.
The exchange must be made within the timeframe specified in our exchange policy, i.e. within 14 days of receipt of your order.
Items that have been sold out, worn, washed or damaged will not be accepted for exchange.

Exchange request : To initiate an exchange, please contact us by email at info@mimz.ca to verify eligibility.

Return label: Once the exchange request has been approved by a member of our team, a return label will be provided to facilitate the return process. However, please note that the cost of the label is at your expense.
Return packaging: Carefully wrap the item in appropriate packaging to prevent damage during transport.
Shipping : Use the return label provided and drop off the package at a post office or designated drop-off point. You will be responsible for return shipping charges. Be sure to keep the shipping receipt as proof of shipment.
Exchange processing: Once we've received your return, our team will inspect the item to ensure it meets our criteria. After verification, we will proceed with the exchange.

Quebec, Ontario and New Brunswick

You may return any merchandise at regular price within fourteen (14) days of receipt*. Therefore, you have fourteen (14) days to return your package to us, after which time we reserve the right to refuse your return. We only accept returns if the product has not been worn or washed and is in its original condition. If the product is damaged, you will have to pay the return shipping costs to get the item back. Customized pieces are final sales. Shipping charges are non-refundable. If you had free shipping, a fee of 9.99$ (+taxes) will be deducted from your refund for orders in Quebec / Ontario and 19.99$ (+taxes) for New Brunswick.

*Exceptions may apply for remote areas.

Please follow the return procedure.

Rest of Canada, USA and International

No, all sales are final.

Return conditions : Before proceeding with the return, please ensure that your item meets the following conditions:

The item must be returned in its original condition, with all tags attached.
The return must be made within the timeframe specified in our returns policy, i.e. within 14 days of receipt of your order.
Items that are sold out, worn, washed or damaged will not be accepted for return.

Return request: To initiate a return, please email us at info@mimz.ca to verify eligibility.

Return label: Once the exchange request has been approved by a member of our team, a return label will be provided to facilitate the return process. However, please note that the cost of the label is at your expense.
Return packaging: Carefully wrap the item in appropriate packaging to prevent damage in transit. Be sure to include a copy of your order confirmation obtained once the return has been approved.
Return shipping: Use the prepaid return label provided and drop off the package at a post office or designated drop-off point. Be sure to retain the shipping receipt as proof of shipment.
Return processing: Once we receive your return, our team will inspect the item to ensure it meets our return criteria. After verification, we will issue a refund for the full amount of the returned item, minus return shipping costs.
Refunds: Refunds will be made in the original method of payment within a reasonable time after we have received and verified your return.

*Refund times may vary depending on the method of payment. Typically three (3) to five (5) business days.

Order process

Delivery

Exchanges

Returns

Order cancellation

Price adjustment

Products

Sustainability